How to Reach ZSoftly by Email

Customer email to ZSoftly now goes to one shared inbox. Each address below has one purpose. Pick the one that matches your message.

Which address to use

• hello@zsoftly.ca: general questions about ZSoftly or the ZSoftly Cloud Platform. Use this address when you are not sure where a message belongs.
• customers@zsoftly.ca: account matters, such as credit requests, account closure and questions about an offer.
• support@zsoftly.ca: technical support, such as a problem with an instance, a network, storage or signing in.
• security@zsoftly.ca: a security vulnerability in our website, console or platform.
• abuse@zsoftly.ca: spam, scanning, phishing or other abuse coming from a ZSoftly IP address.

If you have an account

When you can sign in, open a support ticket from the console. A ticket links to your account, so the resources involved are already attached. Use email if you are locked out of the console or your question covers more than one account.

Include your account email address and the region in any support message. If the problem involves a resource, add its name and the time you first noticed the issue.

Reporting a security issue

We publish our security contact details in the standard security.txt file on both the website and the docs site. Send reports to security@zsoftly.ca. Include steps to reproduce the issue.

Abuse from a ZSoftly IP address is a separate matter. Send it to abuse@zsoftly.ca with the IP address, the time and any logs you have.

What changed

• We no longer publish info@zsoftly.ca. Use hello@zsoftly.ca instead.
• Every address you write to is on zsoftly.ca. If you saved a zsoftly.com address for support, replace it with support@zsoftly.ca.
• Emails from the console and from our status page now list support@zsoftly.ca.

These addresses are listed on our contact page and on the Troubleshooting page in our docs.